American Express®

Who is the legal issuer of the Cards and where are the Cards issued?

Cards are issued by American Express Services Europe Limited, out of Brighton, UK. The legal registered address for issuance is Belgrave House, 76 Buckingham Palace Road, London, SW1W 9TQ.

How long does it take to issue a Card?

If an application form is sent in 100% complete and with all necessary documents such as copy of identification, from the time the application is received, it takes 10 working days to process the application and issue the Card. Incomplete application forms and missing documents will cause delays to the processing of your client's Card.

What types of Cards are currently available?

We offer Green, Gold, Platinum and Centurion charge Cards in US dollars or euros, as well as Business Cards in Green and Gold in US dollars and euros for small businesses (for 50 employees or less). It is also possible to have Corporate Cards for large businesses who prefer to be billed in US dollars or euros.

What is the difference between a Charge Card and a Credit Card?

Charge Cards have no pre-set spending limit and no interest charges but they must be settled in full and on time each month. Credit Cards have spending limits and only a minimum payment is needed to settle the monthly account. However, interest is applied to balances not cleared in full.

What are the advantages of a Charge Card compared to a Debit Card?

Purchases made with a Charge Card will be debited once a month from your bank account when payment to American Express is made, giving Cardmembers a period of interest-free credit. Purchases made with a Debit Card will be debited from your bank account immediately for each separate transaction. Charge Cards help you manage and maximise your cash flow.

What is the minimum age for children of the Basic Cardmember to apply for a Supplementary Card?

18

What is the difference between a Basic Card, an Additional Card and a Supplementary Card?

The Basic Card is the main Card that is issued to the main applicant (‘Basic Cardmember’). The Additional Card is a second card that is issued to the Basic Cardmember to help separate business from personal spend, for example, and comes as standard for Platinum and Centurion Cards. The Supplementary Card is a Card that is issued to an individual designated by the Basic Cardmember, such as a family member or a close friend, and is linked to the Basic Card account.

Why does my client receive two cards when they apply for a Platinum or Centurion Card?

The Basic Card holder receives a Basic and an Additional Card. The Cards have separate card numbers but are linked to the same statement. Charges are listed on the statement by Cardnumber therefore a Basic Cardmember may wish to use the both Cards to track spend e.g. personal vs business expenditure, spend in one country vs another. In addition, as the Cards have separate Card numbers it is possible to cancel one Card without cancelling the account, providing the Cardmember has a back up Card in the event the Card one card is lost or stolen.

Can the Additional Card be in a different currency to the Basic Card?

No. However, the customer can apply for a second account in a different currency at a preferential price.

Do you offer a fee reduction to clients who have a second American Express International Currency Card?

Yes. If your client holds an International Currency Card and would like a companion card, they are entitled to receive the lower priced Card at half fee. For example, if your client holds a US Dollar Platinum Card and would like a Euro Gold Card they are entitled to receive their Euro Gold Card at half fee.

Can a customer apply for an International Euro Currency Card if he already has an International Dollar Card?

Yes, subject to the usual application conditions a Cardmember can apply for a Companion International Euro Currency Card. In addition to the distinctive benefits and services they are already used to, they will also benefit from a special fee.

Does a Cardmember have to cancel their Card if they are no longer a customer of the Bank?

No. the bank must inform American Express if a Cardmember changes banks. The Cardmember can decide to keep the Card although he must make alternative arrangements to pay his monthly bill if previously settled by the bank via Electronic Direct Settlement Account or Direct Settlement Account (E/DSA).

Can I have a separate statement for my Supplementary Cards?

No. Supplementary Card spend is linked to the Basic Card so must be statemented altogether in the Basic Cardmember’s monthly statement.

Can I have a Centurion benefits linked to a different colour Card?

Yes. The Basic Cardmember will automatically be issued with a black Centurion Card however, the Basic Cardmember may also request a Green, Gold or Platinum Card in their name linked to be linked to the Centurion Account.

Does ICC offer a Corporate Card?

No. ICC offers a Business Card billed in US dollars and euros, suitable for small businesses only (maximum of 10 supplementary cards available). However, for medium or large sized business a Corporate Card will be required which can be organised via our Corporate team on +44 (0)1273 689955.

Can I combine my client's statements with the DSA?

Yes. In order to set this up please contact International Currency Card Bank Services on +44 (0)1273 576.136 .