American Express®

Where can I find a list of all American Express Travel Service Locations worldwide?

At www.americanexpress.com/icc under 'Travel', then click 'Travel Office Locater'.

How can a Cardmember contact American Express directly?

Through calling the telephone number on the back of the Card. American Express does not currently accept email contact from customers.

How can I contact American Express on my client's behalf?

Via International Currency Card Bank Services, which is a dedicated customer servicing unit to support queries from bank partners.
Telephone: +44 (0) 1273 576 136
Fax: +44 (0) 1273 672 220
Email: iccbankservices@aexp.com
Opening hours: 5am-10pm (GMT) Monday to Friday

Can Supplementary Cardmembers also contact American Express directly?

Yes, but they can only enquire about their own account details. They cannot make any changes to the Basic Card Account.

What happens if the Card is lost or stolen?

Call American Express Customer Services immediately day or night. Once the loss is reported to American Express the Cardmember's liability for fraudulent use of the Card is limited to US$/€50. We will issue a replacement usually within 24 hours. If all Cards are normally sent to the Bank's address, the replacement Card will be sent to the Bank's address. If the Cardmember is travelling abroad and wishes to have the Card sent to them directly, we can arrange for the replacement Card to be waiting for them at the nearest American Express Travel Service Location or to be delivered to them in person.

If the Basic Card is lost, will the Additional and Supplementary Cards be cancelled as well?

No - just the Card which has been lost or stolen will be replaced. All others can be used as normal.

Does American Express provide a multi-lingual service?

We provide a multi-lingual telephone service. To use this, call International Currency Card Bank Services on +44 (0) 1273 576 136 and request to speak with a Customer Service Representative in another language.

What happens if a monthly Cardmember statement is lost or missing and a copy is needed to settle the account?

Call International Currency Card Bank Services on +44 (0) 1273 576 136 and request a copy statement for the month required. We can re-generate individual monthly statements and mail or fax them to you. This costs US$/€10 and takes 5 days to produce. The DSA can be mailed or faxed at no cost.

Can my client view their Card account online?

Yes. In order to do this, they will need to register at www.americanexpress.com/eurodollar

Online account management is a secure service that enables your client to:

View their current balance at the click of a mouse

Instantly check and download their own statements online

View their last six months' of statements as PDFs online*

View settlement dates and see when bills are due at-a-glance

Sign up for email alerts that inform then when their latest statements are ready

Why does my DSA arrive separately from the statement?

The DSA and statements are produced in separate locations and are mailed from these locations.

Can a copy of my client’s statement be sent to the Bank as well as the client?

No. System generated statements can only be sent to one address. Additonal statements can be requested via ICC Bank Services by calling +44 (0) 1273 576136 or via email iccbankservices@aexp.com
Statements can be printed by the Cardmember from the American Express ICC website www.americanexpress.com/eurodollar and clicking 'Manage Your Account' then selecting 'Card Account Access'.

Can I book travel and leisure on behalf of my client?

Yes, this can be arranged through the completion of a Third Party Authorisation form which must be signed by your client.
There is a form for Green, Gold and Platinum Cardmembers and another form for Centurion Cardmembers.
You can access these forms under the 'Othre Forms' tab.

Does my client have to display their name on their Card?

Yes, due to compliance reasons a cardmember’s name must appear on their Card.