American Express®

What are the key advantages of the travel benefits on the International Currency Card?

Cardmembers receive Travel Insurance Benefits on a year-round international insurance package. This means customers enjoy these benefits whilst travelling abroad regardless of where they are resident and regardless of where they start and finish their journey. In addition, Gold, Platinum and Centurion Cardmembers have the unique advantage of providing Travel Insurance Benefits to their families and all Supplementary Cards on the account. This is one aspect in which the American Express Cards have a significant advantage in the marketplace. It is also one of the most compelling reasons for taking the Card in terms of value for money. Please refer to the Travel Insurance Benefits section under the Card Benefits tab for more detailed information.

Does travel need to be booked on the American Express Card to avail the insurance benefits?

For the Green Card - yes.
For the Gold, Platinum and Centurion Cards - most of the insurance benefits are independent of the Card having been used for booking. Only for the travel accident, travel cushion and travel inconvenience benefits, i.e. flight delays, missed connections, delayed luggage, is it necessary to have booked the travel on the Card.

How does a Cardmember make a claim for an insurance benefit?

If the Cardmember wishes to claim for one of the insurance benefits, s/he should call American Express directly and speak to a representative in Insurance Services who will be able to handle the claim.
Green and Gold Cardmembers should call +44 (0) 1273 668 300 or fax +44 (0) 1273 668 453.
Platinum Cardmembers should call +44 (0) 1273 576 454.
Centurion Cardmembers should call +44 (0) 1273 576 453 (for Dollar) or +44 (0) 1273 667 218 (for Euro).

American Express Services Europe Limited ("AESEL") makes various benefits available to Cardmembers. These benefits derive from contracts which AESEL has made with third parties which AESEL is free to amend, extend or terminate at its sole discretion. These benefits do not form part of AESEL's contract with you or the Cardmember but AESEL will aim to inform you and the Cardmember 30 days in advance of any changes to the available benefits which may be to the Cardmember detriment. One of the benefits currently available is the benefit of contracts of insurance made between AESEL and certain insurers, including Travel Accident Benefit, Travel Inconvenience Benefit and Worldwide Travel Insurance Benefit. The Cardmember will lose these benefits if he/she ceases to be a Cardmember. Full details of the insurance benefits currently available will be provided in the Summary of Benefits document which will be sent with the card.

Can I manage my client’s Insurance claim?

No, unfortunately due to data protection your client would have to manage their own claim and provide required documentation. Please advise your client to refer to their Travel Insurance Summary of Benefits booklet for contact details. You can also access these contact details and further information by clicking the 'Card Benefits' tab then selecting 'Travel Insurance Benefits'.

Where will my client find information on the level of insurance benefits their card provides?

Your client will receive a Travel Insurance Summary of Benefits booklet in their Welcome Pack. This booklet details all of the levels of the insurance benefits they will receive. You can also access further information by clicking the 'Card Benefits' tab then selecting 'Travel Insurance Benefits'.